All software requests should be done via the Southeast Tech Helpdesk. This process will create a record of your request date and keep a current status of the request.
All software must be approved by IT prior to being installed on any IT Computer Lab. IT may deny installation of software it does not see fit to be used in the labs. Reasons for denial of software request could include: further testing is needed to insure that the software does not cause problems for a stable lab environment, questions remain on licensing requirements, or on-going support of the product is not adequate for the southeast environment.
Install requests for existing approved applications require at least 10 working days lead time. Lead time starts from the time IT receives all software, license info, etc.
Install requests for new applications or upgrades/patches require at least 30 working days lead time. Lead time starts from the time ITS receives all software, license info, etc.
Install requests that have a server side component will likely take longer.
IT must be provided with proof of license prior to implementing any software.
The minimum number of licenses required will be the number of computers in the requested lab.
The following must be set forth in the licensing documentation:
Please contact help desk
Helpdesk phone - 2408If a computer is not working:
Please reboot the computer to see if this fixes the problem
Please fill out the computer repair form and give it to IT
OR fill out the form on the IT web page
Please put a sign on the computer that it is out of order
As soon as we are made aware of a computer not operating we will check into it within 24 hours and email you when the computer is repaired.
We will make the forms available in the lab and they are also available on the IT webpage. Thank you for you assistance in this area.
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